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FAQ

Domestic Shipping

  • What are your shipping rates within Indonesia?

    Our shipping rates are calculated based on the weight and dimensions of your order, and your delivery location. You can get an estimate on our 'Container Page'.

  • Which courier services do you use for shipping within Indonesia?

    We use several reliable local courier services to ensure your package arrives safely and promptly.

  • Can I track my order?

    Absolutely! Once your order is shipped, we'll provide you with a tracking number via email.

  • What is the average delivery time within Indonesia?

    Delivery times can vary depending on your location, but typically it's between 2-5 business days.

  • What happens if my order arrives damaged?

    If your order arrives damaged, please contact our customer service team immediately with photos and details of the damage. We will work quickly to resolve the issue.

  • Can I change my shipping address after placing an order?

    If your order hasn't been shipped yet, we can change the shipping address. Please contact our customer service as soon as possible to make adjustments.

International Shipping

  • What are your international shipping rates?

    International shipping rates vary based on the weight, dimensions of your order, and your delivery location. Visit our 'Container Page' for an estimate.

  • Which courier services do you use for international shipping?

    We partner with several globally recognized courier services to ensure your package arrives safely and promptly, no matter where you are in the world.

  • Can I track my order?

    Yes! We provide a tracking number via email once your order is shipped, allowing you to follow its journey to your door.

  • What is the average international delivery time?

    International delivery times can vary significantly depending on the destination but generally expect 7-21 business days.

  • Are customs duties and taxes included in the shipping costs?

    Customs duties and taxes are not included in the shipping costs and are the responsibility of the customer.

  • Are there any restrictions on what can be shipped internationally?

    Certain items may be subject to international shipping restrictions due to customs laws. Please check the product description for any such details before placing an order.

  • What happens if my package is held at customs?

    Packages may be held at customs for various reasons, often for routine checks or duty payments. If this happens, you will be contacted by the courier or customs officials with further instructions.

Customs duties and taxes

  • What happens if I refuse to pay customs duties and taxes

    If duties and taxes are refused, the parcel could be destroyed or returned to us. If returned, any charges incurred, including return shipping costs, will be deducted from your refund.

  • How are lost or stolen packages handled?

    In the event your package is lost or stolen, please contact our customer service team immediately. We will work with the courier to resolve the issue and may be able to offer a replacement or refund.

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